Privacy Policy

1. Who We Are

Sunstorm Home provides residential water treatment services, including water assessments, water softeners, whole-home filtration systems, and reverse osmosis options for homeowners in Central Florida.

For questions about this Privacy Policy, you may contact us at:

Sunstorm Home
Orlando, Florida
Phone: (407) 594-5505
Email: water@sunstormhome.com
Website: sunstormhome.com

2. Information We Collect

We collect information that you voluntarily provide to us when you submit a form, schedule an appointment, call us, text us, or otherwise communicate with Sunstorm Home.

This may include:

• Your name
• Your phone number
• Your ZIP code or service area
• Information about your water concerns or requested services
• Appointment scheduling details
• Call, text, or email communication history

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, advertising tags, server logs, or similar technologies.

This may include:

• Your device type and browser type
• Your general location based on IP address
• Pages viewed on our website
• Buttons clicked or forms submitted
• Referral source, such as Google Ads or another website
• Date and time of your visit

4. How We Use Your Information

We may use your information to:

• Respond to your request for a water assessment or service information
• Schedule, confirm, and manage appointments
• Contact you by phone, text message, or email about your inquiry
• Provide customer service and follow-up communication
• Send appointment reminders or service updates
• Improve our website, advertising, and customer experience
• Measure the effectiveness of our advertising campaigns
• Maintain business records and comply with applicable obligations

5. Calls, Text Messages, and Consent

If you choose to opt in to SMS communications, you consent to receive text messages from Sunstorm Home at the mobile number you provide. Messages may include responses to your inquiry, appointment confirmations and reminders, service updates, and occasional promotional offers.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase. You may opt out at any time by replying STOP. For help, reply HELP, call (407) 594-5505, or email water@sunstormhome.com.

6. SMS Program Terms

You can cancel the SMS service at any time by texting STOP to the number from which you received a message. After you send STOP, we may send one final message confirming that you have been unsubscribed. You will then stop receiving SMS messages from that program unless you opt in again.

If you experience an issue with the messaging program, reply HELP for assistance, call (407) 594-5505, or email water@sunstormhome.com. Wireless carriers are not liable for delayed or undelivered messages. Message frequency varies, and message and data rates may apply. Contact your wireless provider for questions about your text or data plan.

7. Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies from services such as Google Analytics and Google Ads. These tools help us understand how visitors use our website, measure ad performance, and improve our advertising.

Google and other advertising providers may use cookies or similar technologies to measure conversions, attribute visits to ads, limit repetitive ads, and provide reporting about ad performance.

You can manage cookies through your browser settings. You can also adjust Google advertising preferences through Google’s ad settings tools.

8. Third-Party Service Providers

We may use trusted third-party service providers to help operate our website, manage leads, schedule appointments, deliver communications, and measure advertising performance.

These providers may include services such as:

• Google Analytics and Google Ads for website analytics and advertising measurement
• Zapier or similar automation tools for routing form submissions
• Calendly or similar scheduling tools for appointment booking
• Customer relationship management, email, phone, or SMS platforms

These providers are only intended to use your information as needed to provide services to Sunstorm Home or as otherwise described in their own privacy policies.

9. How We Share Information

We may share your information with team members, contractors, installers, service providers, or business systems when necessary to respond to your inquiry, schedule appointments, provide services, operate our business, or improve our marketing.

We do not sell your personal information to third parties.

We may also disclose information if required by law, legal process, or to protect our rights, customers, business, or others.

10. Data Security

We take reasonable measures to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no website, internet transmission, phone system, or electronic storage system can be guaranteed to be completely secure. You should avoid submitting sensitive personal information through our website forms.

11. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and improve our operations.

If you would like us to update or delete information you previously provided, you may contact us using the information listed in this policy.

12. Your Choices

You may:

• Ask us to stop contacting you
• Reply STOP to opt out of text messages
• Request that we update, correct, or delete information you provided
• Disable cookies through your browser settings
• Use available Google tools to manage ad personalization preferences

To make a request, call us at (407) 594-5505.

13. Meta Advertising and Measurement

We use Meta business tools, including the Meta Pixel, to understand how visitors use our website, measure advertising performance, and show more relevant advertising on Facebook and Instagram. These tools may use cookies or similar technologies and may send information about your browser, device, pages visited, and actions taken on our website to Meta. We do not use the Meta Pixel to collect the information you type into our website forms.

You can control advertising preferences through Meta Ad Preferences, review Meta's Privacy Policy, and learn more about interest-based advertising choices through the Digital Advertising Alliance. You can also manage cookies through your browser settings. Disabling some cookies may limit certain website features or measurement.

14. Children’s Privacy

Our website and services are intended for homeowners and adults seeking residential water treatment information. We do not knowingly collect personal information from children under 13.

15. Links to Other Websites

Our website may link to third-party websites or services, such as scheduling tools or external platforms. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the “Last Updated” date at the top of this page. Continued use of our website after changes are posted means you accept the updated policy.

17. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

Sunstorm Home
Orlando, Florida
Phone: (407) 594-5505
Email: water@sunstormhome.com
Website: sunstormhome.com