THE SUNSTORM PROMISE
Water system coverage and local support.
A 10-year limited product warranty on specified Hydro Series components. Local installation, service and support from the team you know.
THE SUNSTORM PROMISE
A 10-year limited product warranty.
Coverage on specified Hydro Series components, including resin with maintained catalytic-carbon pretreatment.
5 years of installation workmanship. 3 years of labor and trip charges for covered warranty repairs.
If you sell, the remaining coverage passes to the next owner at no charge.
Coverage at a glance
For systems installed October 11, 2026 or later. Coverage starts on your installation date.
| What’s covered | Coverage | What we provide |
|---|---|---|
| Hydro Series pressure vessels, cabinetry and brine tank | 10 years | Replacement part |
| Control valve, internal valve parts, electronics and bypass | 10 years | Replacement part |
| Softening resin, with maintained catalytic-carbon pretreatment | 10 years | Replacement resin |
| HydroSip housings, tank, faucet, valves and fittings | 5 years | Replacement part |
| HydroSip membrane and filter cartridges | 90 days | Defects only |
| Other Hydro Series components and parts | 1 year | Replacement part |
| Installation workmanship | 5 years | Covered repair at no charge |
| Labor and trip charges for covered warranty repairs | 3 years | Included at no charge |
Our local team can explain your coverage.
Why is the resin protected by catalytic carbon?
Carbon reduces chlorine before it reaches the softening resin. HydroOne uses a dedicated carbon layer; HydroDuo uses a separate filtration tank. Keep that pretreatment in place and maintain or replace it as directed in your Owner’s Manual to retain the 10-year resin coverage. If it is removed, bypassed or not maintained, resin coverage is limited to one year from installation.
Can I maintain it myself?
Yes. You can handle routine maintenance yourself or use a qualified provider. Keep maintenance records. Damage caused by improper service or parts that do not meet specifications is not covered. Salt, routine replacement filters, membranes and carbon media are maintenance items.
What happens after three years?
Equipment parts remain covered for their applicable warranty periods. Labor and trip charges are then billed at standard rates. Covered installation-workmanship repairs remain at no charge for the five-year workmanship term.
What if I sell my home?
Remaining coverage transfers to the next homeowner at no charge when the system stays at the original property. The new owner should notify us within 60 days of closing with proof of ownership and the installation address.
How do I request service?
Call or text (407) 594-5505, or send a service request. Have your installation address, proof of purchase and a description of the issue ready.
This summary covers HydroOne, HydroDuo and HydroSip residential systems sold and installed by Sunstorm. Coverage, maintenance requirements and exclusions are described in the limited warranty.
WHERE TO NEXT?
Ready to put this coverage on your water?
Rather talk it through? Call or text (407) 594-5505, or send us a message.